Terms and conditions

Welcome to the Dukite.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. If you have any questions relating to these terms and conditions please contact our Customer Service team by e-mail go@dukite.com, or call us on 00971507586992 between 9am-5.30pm weekdays. Please note that all calls to Customer Services will be charged at the local rate . Inbound and outbound calls may be recorded for quality monitoring and training purposes.

“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means www.dukite.com; “Website” means the website located at www.dukite.com or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.

 

Shipping & Delivery

 At www.dukite.com we work hard for you to enjoy your gear and never miss out on a  session. We strive to fulfill your order within one working day of confirmation (subject to payment authorization and stock availability). If there is any delay for any reason, we will let you know as soon as we can.

UAE Shipping

Orders for next day delivery must be made by noon, Sunday to Thursday. Deliveries are based on standard working days (Sunday to Thursday, excluding Public Holidays). We offer Same Day Delivery, and Friday/Saturday Delivery on selected items.

Destination Country Orders below AED 440 (USD 120) Orders above AED 440 (USD 120)
United Arab Emirates AED 26 (USD 7) Free

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

It is your duty to inspect and confirm that the goods are in perfect condition before signing.

If the goods are damaged and not singed for as such, KitesurfDubai.ae cannot accept any liability and the item will not be replaced or reimbursed.

Please note that free shipping is only applicable to items priced at full retail and only valid on selected discounted items.

International Orders

The shipping charges provided during checkout or quoted separately by our customer representatives is for shipping of the order into your country only. Each country has its own import charges and/or VAT.

Unfortunately, if dukite.com sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to dukite.com minus the total shipping and returns costs.

Please note that free shipping is only applicable to items priced at full retail and only valid on selected discounted items.

Middle East Shipping

Destination Country Orders below USD 300 (AED 1095) Orders above USD 300 (AED 1095) Soft Bags Large Bags Twin Tips Kite Surfboards Hydrofoils
Qatar USD 12.95 (AED 48) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Saudi Arabia USD 12.95 (AED 48) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Oman USD 12.95 (AED 48) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Bahrain USD 12.95 (AED 48) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Kuwait USD 12.95 (AED 48) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Jordan USD 12.95 (AED 48) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Lebanon USD 13.95 (AED 50) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Egypt USD 14.95 (AED 55) Free Standard Shipping USD 20 (AED 73) USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)

 

Standard shipping (1 to 3 weeks) is offered on all except bulky items (kiteboards and large bags).

Express Shipping (1 to 5 business days)

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

It is your duty to inspect and confirm that the goods are in perfect condition before signing.

If the goods are damaged and not singed for as such, dukite.com cannot accept any liability and the item will not be replaced or reimbursed.

Please note that free shipping is only applicable to items priced at full retail and only valid on selected discounted items.

Global Shipping

Destination Country Orders below USD 500 (AED 1850) Orders above USD 500 (AED 1850) Soft Bags Large Bags Twin Tips Kite Surfboards Hydrofoils
Rest of the World USD 25 (AED 91) Free Standard Shipping USD 25 (AED 91) USD 95 (AED 350) USD 109 (AED 400) USD 190 (AED 695)

*shipping cost may vary depending on weight and size of the order

Standard Shipping (2 to 6 weeks) is offered on all except bulky items (kiteboards and large bags), not available to Yemen, Syria, Iraq and Israel.

We currently provide Express Shipping (2 to 5 business days) to 221 countries Worldwide. Service unavailable to Iran, Somalia, Sudan, Yemen and Israel.

All rates are exclusive of VAT. Duties & Taxes are billed separately. Ancillary charges, surcharges and dimensional weight calculations apply.

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

It is your duty to inspect and confirm that the goods are in perfect condition before signing.

If the goods are damaged and not singed for as such, KitesurfDubai.ae cannot accept any liability and the item will not be replaced or reimbursed.

Please note that free shipping is only applicable to items priced at full retail and only valid on selected discounted items.

Lessons cancelation and rescheduling policy 

-Customers are allowed to cancel and reschedule the lessons 48h hours before appointment with no cancellation fee .

-Dukite reserves the right to call off the lesson at any given moment due to hazardous or light wind conditions

-Cancellation less than 48hours from fixed appointment is subject to 50% deduction

-Same day bookings are required to make payment online .

-Same day bookings are not cancellable and non refundable but can be rescheduled .

-All vouchers or lessons packages or single lessons purchased online or through the store should be started within 3 month of purchase and must be completed within 6 month of the start date .if not started within 3 months it expires and if not complete within 6 month all the remaining lessons are expired .

– Lessons are not refundable , transferable or converted to any sort of credit once expired .

 

 

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